Senior Receptionist – Boutique Fitness Studio (Dubai, UAE)
About the Studio:
A boutique functional group exercise studio in Dubai is seeking a warm, professional, and highly organised Senior Receptionist to lead the front-of-house experience. The studio values innovation, collaboration, integrity, and inclusivity, and prides itself on providing a supportive and welcoming atmosphere for members and staff alike.
Role Overview:
The Senior Receptionist is the face of the studio, responsible for delivering exceptional customer service, managing client communications, handling sales-related tasks, supporting daily operations, and coordinating with coaches and management.
Key Responsibilities:
Client Experience & Front Desk Operations:
- Welcome members and guests with warmth and professionalism.
- Manage phone, email, and social media inquiries.
- Provide accurate information about memberships, classes, and services.
- Process new member sign-ups, waivers, and onboarding.
- Check clients in for classes or appointments.
- Maintain accurate client records, payments, and attendance logs.
- Update client profiles in the CRM system.
- Coordinate scheduling for classes, assessments, and events.
Lead Management & Sales Support:
- Qualify incoming leads using preset criteria.
- Nurture, track, and follow up with leads daily.
- Promote memberships, packages, and ongoing offers.
- Upsell services such as PT, assessments, and merchandise.
- Manage renewals, cancellations, and freeze requests.
- Process payments and ensure all sales are logged accurately.
Housekeeping & Cafe Support:
- Ensure the studio is clean, tidy, safe, and welcoming.
- Monitor stock levels and oversee restocking of supplies.
- Prepare and serve beverages/snacks when required.
- Assist coaches with class flow and member coordination.
- Troubleshoot basic tech issues (sound system, software, etc.).
- Participate in opening and closing procedures.
Social Media Support:
- Post and engage with comments/messages according to studio guidelines.
Requirements:
- 3–5 years of experience in a gym, fitness studio, or customer-facing environment.
- Strong computer skills (Excel + CRM experience preferred).
- Excellent communication and interpersonal abilities.
- Strong numeracy and organisational skills.
- Ability to multitask in a busy environment.
- Friendly, approachable, and professional demeanour.
- Professional fluency in English (spoken & written).
What’s Offered:
- Tax-free monthly salary AED 6 000 (approximately US$ 1 630)
- Employment visa
- Medical insurance
- Uniform provided
- Supportive, community-focused team environment
- Opportunity to contribute to a growing boutique fitness brand
- Department
- Front of House
- Locations
- Dubai
Colleagues
Current job openings
Dubai
Why work with us?
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Enterprising
We work as your agent to find the right fit for you. We do the work by identifying talent for the fitness client that we are the provider for. Once we have connected with you, we will present and showcase your profile. -
Communication
With our platform in place, you will be informed every step of the process. If we say we will keep you updated, we will. We know how frustrating poor communication is. Whether by email, message or phone, you will know what is happening.
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Efficiency
By working with Fit Staff Recruitment Agency we save you time and effort by acting as your agent to identify job roles that are the right fit for you.
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Experienced Team
Our team have worked in the fitness and service industry and are passionate about health and fitness. We take time to understand the job requirements we are recruiting for and can identify the perfect fit for you.
Our Approach To Recruitment
OUR APPROACH is to identify the ideal fitness professional and fit them into their model position.
We spend the time connecting with the candidate. By doing this, we save you the client time and investment by acting as the agent to find the right fit for your facility. And for the candidate, we aim to find the perfect position for you, matching your experience, qualifications and personality.
Because we’re still a growing company, you’ll get a tailored level of care that’s hard to find elsewhere. It’s less about KPI’S and more about communication, collaboration and openness.
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